Terms of Service

Terms and Conditions of bit.hosting Services

These rules govern the use of bit.hosting services, including VPS/VDS, dedicated servers, network services, additional IP addresses, DNS and other services available in the client area.

Payment for any service, topping up the account balance, account registration or actual use of the service means the Client's full acceptance of these rules, the terms of service, the acceptable use policy and related documents.

Ignorance of these rules does not release the Client from responsibility for violating them.

1. General Terms

• 1.1 bit.hosting provides virtual and dedicated hosting services, server infrastructure and related services.
• 1.2 The Client is fully responsible for all actions performed using their account, servers, IP addresses, domains and access credentials.
• 1.3 The Client must use the services only for lawful purposes and must not violate the rights of third parties, the requirements of data centers, network operators, registrars, payment systems or applicable law.
• 1.4 bit.hosting may update these rules, tariffs, technical limits and service procedures. The current version of the rules is published on the website.
• 1.5 If separate terms for a specific service are stated in the tariff description, invoice, ticket or client area, they form part of these rules.

2. Acceptable Use of Services

• 2.1 The services may be used for hosting websites, applications, databases, corporate services, VPN for personal and lawful purposes, test environments, development, data storage and other legal tasks.
• 2.2 The Client must independently administer the server and monitor security, updates, passwords, access rights, firewall settings and installed software.
• 2.3 The Client must prevent third parties from using their server for malicious activity, even if such use occurred without the Client's direct involvement.
• 2.4 Upon receiving a complaint or detecting suspicious activity, the Client must respond promptly, resolve the issue and provide explanations upon request from support.

3. Prohibited Activity

• 3.1 Any form of spam is prohibited, including email spam, spamvertising, mass unsolicited mailings, messaging app spam, SMS spam, contact form spam, comment spam and social media spam.
• 3.2 Phishing, scams, fake login pages, fake payment pages, impersonation of banks, marketplaces, crypto exchanges, government services, postal services and other organizations are prohibited.
• 3.3 Hosting, distributing, storing or managing malware, ransomware, stealers, RATs, botnets, droppers, loaders, exploit kits, miners used without the consent of resource owners, malicious scripts and other tools for unauthorized access is prohibited.
• 3.4 DDoS/DoS attacks, participation in botnets, flooding, amplification attacks, stress testing of third-party resources, attacks on network infrastructure and any actions that disrupt the operation of third parties are prohibited.
• 3.5 Mass network scanning, brute force, credential stuffing, password guessing, vulnerability exploitation, unauthorized access attempts and testing of third-party infrastructure without written permission from the owner are prohibited.
• 3.6 Hosting materials that infringe copyrights or related rights is prohibited, including illegal copies of software, movies, music, games, databases, activation keys, cracks/keygens and links to such materials.
• 3.7 Hosting illegal, extremist, terrorist, fraudulent, discriminatory, violent or other content prohibited by applicable law or by the rules of data centers and network operators is prohibited.
• 3.8 Publishing personal data of third parties without a lawful basis, doxxing, trading leaked data, login/password databases, bank cards, documents and other confidential information is prohibited.
• 3.9 Using the services to bypass blocking measures, sanctions restrictions, payment system rules, rights holder requirements or regulatory requirements for unlawful purposes is prohibited.
• 3.10 Any activity that causes IP addresses, subnets, domains or ASNs to be listed in blacklists/blocklists is prohibited if such listing results from the Client's actions or software.
• 3.11 Creating excessive load on the network, disk, CPU, memory or other resources is prohibited if it degrades the infrastructure or affects other clients.
• 3.12 Reselling services, transferring access to third parties or allowing third parties to use a server is prohibited unless the Client remains fully responsible for their actions.

4. Abuse, Complaints and Blocking

• 4.1 bit.hosting processes complaints from data centers, network operators, rights holders, CERT/CSIRT teams, Spamhaus, registrars, government authorities and other authorized or affected parties.
• 4.2 Upon receiving a complaint, bit.hosting may notify the Client and request that the violation be resolved within a specified period.
• 4.3 In case of a critical complaint, malicious activity, network threat, repeated violation or request from an upstream provider, the service may be suspended immediately without prior notice.
• 4.4 The Client must resolve the violation, remove prohibited content, stop the malicious process, change passwords, update software or take any other actions necessary to stop the violation.
• 4.5 Repeated or serious violations may result in permanent suspension of the service or account without compensation for the unused period.
• 4.6 bit.hosting may restrict outbound SMTP/port 25, network protocols, specific ports or service functions to protect the infrastructure and network reputation.
• 4.7 If an IP address is blocked by external blacklists/blocklists due to the Client's actions, bit.hosting does not guarantee IP replacement, delisting or compensation.

5. Payments, Renewals and Tariffs

• 5.1 Services are provided on a prepaid basis. Access to a service is activated after payment confirmation, unless otherwise stated in the tariff description.
• 5.2 The Client is responsible for monitoring the expiration date of services and renewing them on time in the client area.
• 5.3 If payment is not received, the service may be suspended and then deleted in accordance with these rules.
• 5.4 Tariff prices, discounts, promo codes and special conditions may change. Changes do not affect an already paid period unless required by infrastructure suppliers or external circumstances.
• 5.5 Fees charged by payment systems, banks, exchange services, cryptocurrency networks and intermediaries are paid by the Client unless stated otherwise.
• 5.6 In case of suspicious payments, chargebacks, fraud risk, AML/KYC risk or data inconsistency, bit.hosting may request additional information, suspend service activation or refuse service.

6. Refund Policy

• 6.1 Refunds are possible only when a service was not provided due to the fault of bit.hosting or cannot technically be provided.
• 6.2 Refunds are not provided in case of violation of the rules by the Client, abuse suspension, prohibited activity, late payment, incorrect server configuration by the Client, a change of decision by the Client or lack of further need for the service.
• 6.3 A refund for a partially used period may be considered individually, but it is not an obligation of bit.hosting if the service was provided and operated within technical capabilities.
• 6.4 When issuing a refund, fees of payment systems, banks, cryptocurrency networks and other actual expenses may be deducted if they were incurred.
• 6.5 Refunds are made using the same method as the original payment, or by another method agreed by the parties if technically possible.
• 6.6 Bonuses, promo codes, discounts, gift credits and trial periods are not refundable in monetary form.

7. Suspension, Deletion and Termination of Services

• 7.1 A service may be suspended when the paid period ends, if the rules are violated, if an abuse complaint is received, if malicious activity is suspected, if an invoice remains unpaid or due to technical necessity.
• 7.2 VPS/VDS services may be deleted 7 days after the end of the paid period, unless otherwise stated in the tariff or client area.
• 7.3 Dedicated servers and services provided through external suppliers may have individual suspension and deletion periods depending on the conditions of the data center or supplier.
• 7.4 Services blocked for serious violations, malware, phishing, spam, botnets, DDoS or other critical incidents may be deleted earlier than the standard period.
• 7.5 After a service is deleted, data recovery is not guaranteed.
• 7.6 bit.hosting may refuse further service to a Client who repeatedly violates the rules or creates risks for the infrastructure, network reputation or other clients.

8. Backups and Data Preservation

• 8.1 The Client is responsible for creating and storing up-to-date backups of their data.
• 8.2 If a backup service is not paid for and not separately specified, bit.hosting does not guarantee the availability of backups.
• 8.3 bit.hosting is not responsible for data loss caused by the Client's actions, account compromise, software errors, deletion of a service after the payment period ends, abuse suspension or external circumstances.
• 8.4 Technical support may assist with data recovery only when technically possible and when available copies exist.

9. Technical Support

• 9.1 Technical support provides assistance with service availability, network connectivity, basic diagnostics, payment, renewal and operation of the client area.
• 9.2 The Client is independently responsible for installing, configuring, updating and securing the operating system, websites, control panels, scripts, applications, databases and other software.
• 9.3 Support is not required to perform server administration, configure third-party software, optimize websites, fix code errors, train the Client in Linux/Windows usage, migrate projects or recover from the Client's actions.
• 9.4 bit.hosting may provide extended assistance when possible, but such assistance is not an obligation and is not included in the standard scope of service unless paid for separately.
• 9.5 Support requests must be appropriate and contain sufficient information for diagnostics: IP address, service name, problem description, screenshots, logs or steps to reproduce the issue.

10. Client Responsibility

• 10.1 The Client is responsible for the legality of hosted content, software used, actions of users to whom access was granted and network activity of their services.
• 10.2 The Client must keep logins, passwords, SSH keys, API tokens, payment data and other credentials confidential.
• 10.3 All actions performed through the Client's account or using the Client's server are considered to have been performed by the Client until unauthorized access is proven and its consequences are eliminated.
• 10.4 The Client agrees to compensate bit.hosting for losses, penalties, fees, costs of complaint handling, delisting, legal or technical expenses arising from the Client's violation of the rules.

11. Responsibility of bit.hosting

• 11.1 bit.hosting takes reasonable measures to ensure stable operation of the services, but does not guarantee absolute uninterrupted operation, absence of delays, packet loss, external blocking or unavailability of individual routes.
• 11.2 bit.hosting is not responsible for losses, lost profits, loss of customers, reputational damage, project downtime, data loss or other indirect consequences unless expressly established by a separate written agreement.
• 11.3 The maximum liability of bit.hosting is limited to the cost of the service paid by the Client for the last billing period during which the issue occurred.
• 11.4 bit.hosting is not responsible for the actions of data centers, upstream providers, registrars, payment systems, authorities, blacklist/blocklist services or other third parties.
• 11.5 Scheduled or emergency maintenance, network incidents, DDoS attacks, hardware failures and force majeure events are not grounds for automatic compensation unless the service has a separate SLA.

12. Privacy and Personal Data

• 12.1 bit.hosting processes Client data for account registration, service provision, payment acceptance, technical support, fraud/abuse prevention, compliance with legal requirements and protection of the infrastructure.
• 12.2 Processed data may include name, email address, IP address, payment information, order history, tickets, technical logs, browser data, cookies and other information necessary to provide the services.
• 12.3 bit.hosting does not sell Clients' personal data to third parties.
• 12.4 Data may be transferred to payment systems, data centers, network operators, anti-fraud services, legal advisers, government authorities or other persons when necessary to provide services, investigate violations, comply with the law or protect the rights of bit.hosting.
• 12.5 The Client may request clarification, correction or deletion of their data if its storage is no longer required for service provision, accounting, security, dispute resolution or legal compliance.
• 12.6 By using the website and client area, the Client agrees to the use of cookies and technical analytics tools necessary for service operation, security and service quality improvement.

13. Account Security

• 13.1 The Client must use strong passwords, keep access credentials secure and not transfer credentials to third parties.
• 13.2 If account compromise is suspected, the Client must immediately contact support.
• 13.3 bit.hosting may temporarily restrict access to the account or services if compromise, fraud, unauthorized access or a security threat is suspected.
• 13.4 The Client is responsible for the consequences of using weak passwords, outdated software, open ports, incorrect firewall configuration or transferring access to third parties.

14. SLA and Service Availability

• 14.1 bit.hosting aims to provide high infrastructure availability and to promptly resolve technical faults.
• 14.2 Specific availability guarantees, compensation and exclusions apply only if a separate SLA is published or agreed for the service.
• 14.3 Downtime caused by the Client's actions, suspension for violations, DDoS attacks, external network issues, scheduled maintenance, non-payment, errors in the Client's software or force majeure is not counted as an SLA violation.

15. Force Majeure

• 15.1 bit.hosting is not responsible for inability to provide services caused by force majeure circumstances.
• 15.2 Such circumstances include, but are not limited to, natural disasters, wars, terrorist acts, large-scale cyberattacks, data center accidents, fires, power outages, actions of government authorities, sanctions, failures of backbone operators, payment system restrictions and other events beyond the reasonable control of bit.hosting.

16. Changes to the Rules

• 16.1 bit.hosting may amend these rules, supplement them, update documents and publish new policies.
• 16.2 Continued use of the services after publication of an updated version means the Client's acceptance of the changes.
• 16.3 If the Client does not agree with the updated terms, the Client must stop using the services before the end of the paid period and delete their data.

17. Documents

For the Client's convenience, the main documents may be available as separate files or website pages. Until they are separated, this page is considered a single document that includes the general terms, AUP, payment rules, refund policy, privacy provisions and responsibility terms.

18. Contacts

• 18.1 For technical support matters, the Client should contact support through the ticket system in the client area or through the official contacts listed on the website.
• 18.2 For complaints and abuse reports, it is recommended to include the IP address, date, time, time zone, logs, URL, domain and description of the violation.
• 18.3 Official contact email: support@bit.hosting

Last updated: 05.06.2026