💸 Refund Policy at Bit.Hosting

We aim to ensure transparency and customer satisfaction. This section outlines when a refund is possible, what services are excluded, and how to request one properly.

📌 When a Refund is Possible

• ⏱ Within 7 days of your first VPS or hosting order — if the service didn’t meet your expectations
• 🛠 In case of technical impossibility to provide the service (e.g., lack of resources in the data center)
• 🔁 Duplicate or mistaken payments
• ❌ If the service was never activated

🚫 Non-Refundable Services

• 📡 Services active for more than 7 days
• 🔒 Domain registrations and SSL certificates
• ⚙️ Customized servers (e.g., with licenses or specific preinstallations)
• 🕵️ Services suspended due to rule violations (spam, DDoS, phishing)

📩 How to Request a Refund

• ✉️ Contact Bit.Hosting Support and provide your order ID
• 📎 Describe the reason and include any necessary details or evidence (logs, errors, etc.)
• 💳 Refunds are issued to your account balance or — upon agreement — to the original payment method
• 📅 Processing time: up to 3 business days

🔐 Guarantees and Transparency

• 📜 All refunds are processed strictly in accordance with our policy and recorded in the system
• 🤝 We are open to reasonable refund requests on a case-by-case basis
• 🌍 EU users are subject to additional protections under GDPR and e-commerce regulations