We aim to ensure transparency and customer satisfaction. This section outlines when a refund is possible, what services are excluded, and how to request one properly.
When a Refund is Possible
- Within 7 days of your first VPS or hosting order — if the service didn’t meet your expectations
- In case of technical impossibility to provide the service (e.g., lack of resources in the data center)
- Duplicate or mistaken payments
- If the service was never activated
Non-Refundable Services
- Services active for more than 7 days
- Domain registrations and SSL certificates
- Customized servers (e.g., with licenses or specific preinstallations)
- Services suspended due to rule violations (spam, DDoS, phishing)
How to Request a Refund
- Contact Bit.Hosting Support and provide your order ID
- Describe the reason and include any necessary details or evidence (logs, errors, etc.)
- Refunds are issued to your account balance or — upon agreement — to the original payment method
- Processing time: up to 3 business days
Guarantees and Transparency
- All refunds are processed strictly in accordance with our policy and recorded in the system
- We are open to reasonable refund requests on a case-by-case basis
- EU users are subject to additional protections under GDPR and e-commerce regulations
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If you have questions about refunds — reach out to our support. Each case is reviewed individually. 💬
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